Refund Policy

At Amjad Autos, we strive for customer satisfaction. This Refund Policy explains when and how refunds are issued for products purchased from our store or website.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • The product is defective, damaged, or incorrect.

  • Payment was made but the product cannot be delivered due to stock issues or order cancellation.

Note:

  • Custom-made or modified parts are not refundable unless defective.

  • Installed products or parts that have been altered cannot be refunded.

2. Refund Request Procedure

To request a refund:

  1. Contact us within 7 days of receiving the product:
    📧 Email: contact@amjadautos.com
    📞 Phone: +92 [your number]

  2. Provide:

    • Order number

    • Product name and code

    • Reason for refund

    • Photos of damaged or defective items (if applicable)

  3. Our team will review your request and provide instructions.

3. Refund Process

  • Refunds are processed after inspection of the returned product, if applicable.

  • Refunds are issued via the original payment method:

    • Bank Transfer

    • Card Payment

    • EasyPaisa, JazzCash, U-Paisa, Zindagi, etc.

  • Refunds typically take 7–14 business days depending on the payment provider.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Custom or modified auto parts

  • Products installed in vehicles

  • Items damaged due to misuse, improper installation, or accidents

5. Partial Refunds

  • Partial refunds may be issued if the product is used, damaged, or missing parts.

  • Shipping charges are generally non-refundable, unless the return is due to our error.

6. Contact Us

For any refund-related queries:

📧 Email: contact@amjadautos.pk
📞 Phone: +92 301 5651115